IMPORTANT

Warning: Fake emails from Infomedics

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Dear healthcare consumer,

You regularly receive emails or letters from various organizations. Unfortunately, criminals are increasingly abusing the names of these organizations by sending fake messages that resemble genuine communications. We want to draw your attention to fake emails that are being sent in the name of Infomedics Infomedics will send the invoice for your treatment on our behalf.

Large collections of email addresses, once stolen from other organizations in data breaches, are available worldwide. Criminals use these lists for large-scale phishing campaigns.

How do you recognize a genuine Infomedics invoice?

  • Healthcare provider information: A real invoice clearly shows which healthcare provider you visited.
  • Personal salutation: You will be addressed by your (last) name.
  • Payment reference: 14 digits, always ending with 071. Check via the account checker.
  • Payment environment: Only via rekening.infomedics.nl. No direct iDEAL or Wero payment links by email.
  • No attachments: Infomedics never includes the full invoice as an attachment.

What should you do when in doubt?

What if you clicked or paid anyway?

  • Contact your bank immediately
  • Change your passwords
  • Check your bank statements
  • If necessary, file a report

Report the incident via internetfraude@infomedics.nl

Together we stay alert — and ensure that digital communications remain secure.

The Atlas Eindhoven team
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Complaints procedure

Complaints procedure

Within our practice we are always working to improve the quality of our work. Our specialists, practitioners, all assistants and employees work carefully, but something can always go wrong.

Problems are there to be solved and complaints must be taken seriously. This way we can guarantee a good relationship between healthcare provider and patient. By sharing your experience with us, we can take measures within our organization.

The Procedure for processing a complaint:

  1. Are you not satisfied? Don't worry about it, talk to us about it! Then we try to find a solution together. It is best to contact reception in advance. We will then try to resolve the complaint internally.
  2. If your complaint has not yet been resolved, you can submit your complaint to the dental care umbrella organization KNMT, the professional association to which our practice is affiliated.
Contact details

Opening hours

Monday
08:30 – 17:00
Available by telephone from 09:00 - 17:00

Tuesday
08:30 – 20:00
Available by telephone from 09:00 - 17:00

Wednesday
08:30 – 17:00
Available by telephone from 09:00 - 17:00

Thursday
08:30 – 17:00
Available by telephone from 09:00 - 17:00

Friday
08:30 – 17:00
Available by telephone from 09:00 - 17:00

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is good enough.

Here you can see how our patients rate us on Google Reviews and Zorgkaart Nederland. We believe that only the best care is good enough for your teeth.

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Contact details

Monday
08:30 – 17:00

Tuesday
08:30 – 20:00

Wednesday
08:30 – 17:00

Thursday
08:30 – 17:00

Friday
08:30 – 17:00

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